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IT Applications
Support Manager -
(Microsoft Dynamics AX) – Noida, Delhi NCR, India
Position
: IT Applications Support Manager
Reports
to : Global Applications
Manager
Company : A Multinational Software Product
Company
Position
Type : Permanent
Location : Noida, Delhi NCR, India
Job
Code : “App-Sup-Mgr-Noida-0714”
For
one of our prestigious multinational clients – a leader in Product Development,
we are looking for a career oriented seasoned professional to fill in the
position of “IT Applications Support Manager”. The client is a well known and
respected name across the globe, and known for providing Cool Work Environment,
Challenging work, and an opportunity to work on the cutting edge of Technology.
Role
Description
This
role is directly responsible for managing the teams responsible for the
support, maintenance and administration of Company’s Global IT applications and
databases, based in Noida, India.
Reporting
into the Global Manager, IT Applications Portfolio, this role has a high level
of visibility and is a critical element in the support and operation of global
IT Applications and Databases.
The Application
Support Manager will be the first escalation point for all application related
incidents and Service Requests. Depending on the applications global use and
SLA, this role will be responsible for managing and coordinating the response
and resolution to Severity 1 incidents. The Application Support Manager will
also facilitate proactive monitoring, preventative maintenance, troubleshooting
& escalations of all Application related issues.
PLEASE ANSWER THE FOLLOWING QUESTIONS TO FIND
OUT IF THIS DREAM JOB IS FOR YOU –
- Do
you have a B-Tech/BE (Computer Science or IT)/MCA/MSc (IT) from Tier 1 or Tier
2 Institutes?
- Do
you have 8 years
minimum experience in an Applications support or administration environment?
- Do you have 4 years minimum experience managing an IT Support Team,
supporting globally deployed applications?
- Do you have experience managing a Global ERP support team in MS
Dynamics AX?
- Do you have hands-on-experience in MS Dynamics AX or Dynamics NAV or Dynamics
CRM?
- Do you have Microsoft Certifications or equivalent experience?
- Do you have exceptional trouble shooting skills?
- Do you have proven ability to mentor and develop staff?
- Do you have in depth technical knowledge across broad range of IT
disciplines i.e.: Microsoft, Citrix, Apple, LAN & WAN Technologies?
- Do you have experience supporting applications and technologies such
as SQL Server, SharePoint, PeopleSoft HCM, Clarity, and MS Dynamics AX.
- Do you have understanding of ITIL methodologies (preferable but not a
must)?
- Do you have experience working in an onsite/offshore environment?
- Are you based at Noida or Delhi
NCR, India or willing to relocate?
If you answered “YES”
to all the above questions, we have an opportunity you won’t be able to resist.
About
the client
Our
client is a Software Product company pioneer in its field. They have a large
global team, with various global offices and development centers in India. They
enjoy a well-earned reputation for their quality products around the world.
They have a diverse and outstanding product line-up which sets them apart from
the competition.
The
client is known for providing Cool Work Environment, Challenging work, and an
opportunity to work with the cutting edge of Technology leading to employee
growth and job satisfaction.
Come,
be part of a winning team.
Apply in strict confidence by sending your CV at Jobs@ChampionsIT.com with “App-Sup-Mgr-Noida-0714” in
the email subject, and answers to above questions in the email
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