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Customer Support Manager (Aviation
Software) – Chennai
Position : Customer Support Manager
(Aviation Software Products)
Reports
to : Product Support
Head
Company : Multinational
Client of ChampionsIT
Location : Chennai
Job
Code : “Cust-Supp-Mgr-Avi-0714”
For one of our prestigious
multinational clients, we are looking for a Customer Support Manager (Aviation
Software Products). This is a middle management position, and is based at Chennai.
WHAT IS IN IT FOR YOU?
The company is in the red hot space of Enterprise cloud products which are
finding Global audience and strong acceptance in the market. You will get to
work in a very energetic environment with lot of dynamism. The work environment
is conducive to innovation with no hierarchy, cabin free culture, and their credo
is to have fun while working.
JOB DESCRIPTION
Responsible for spearheading support for
customers of company’s Aviation product suite, ensuring product availability
for mission critical operations. Responsible for active engagement of
customers, as part of the post implementation phase. This job involves ensuring service delivery as
per contracted norms, proactively understanding customer needs & concerns
and designing effective solutions for them.
Would be fully responsible for customer satisfaction and retention.
PLEASE ANSWER THE FOLLOWING QUESTIONS TO FIND
OUT IF THIS DREAM JOB IS FOR YOU –
- Are you a B-Tech/BE or
equivalent from a reputed institute (IITs/NITs or institutes of similar repute?
(An MBA will be an added advantage)
- Do you have 8 to 10 years experience
in managing customer support for large ERP product installations?
- Do you have experience in
managing multiple accounts simultaneously?
- Have you been responsible
directly for customer satisfaction, achieving high CSAT scores?
- Do you have exposure to
product life cycle functions such as maintenance releases, version upgrades
etc.?
- Can you independently handle a
wide range of customer representatives such as key users, program owners,
department heads and C-level executives of user organizations?
- Do you have good escalation
management skills?
- Do you have strong business
domain (ERP) knowledge?
- Do you have ability to lead
specific customer interventions/initiatives such as process audits, product
usage analysis, need analysis etc. aimed at improving product usage
efficiencies?
- Do you have exposure to SDLC
processes?
- Do you have exposure to Agile /
Scrum Methodologies?
- Do you have good
communications skills?
- Are you willing to travel
extensively for short durations?
- Are you based at Chennai or
willing to relocate to Chennai?
If you answered “YES” to all the above questions, we have an
opportunity you won’t be able to resist.
About
the client
Our client is an established ERP Product
company with over twenty offices across India, US, Canada, APAC, Europe, Middle
East and Africa with over one thousand satisfied customers; and over 1.5
million users. The client is known for its innovation in ERP Space in cloud
environment, and presents the best ERP product in a cloud environment.
Come,
be part of a winning team.
Apply in strict confidence by sending your CV at Jobs@ChampionsIT.com with “Cust-Supp-Mgr-Avi-0714” in the email
subject, and answers to all the above questions in the email body.
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