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CAREERS
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Client Delivery Manager - IT Infrastructure
– Hyderabad, India
Positions : Client Delivery Manager -
IT Infrastructure
Reports
to : Delivery Head
Company : Multinational Client of
ChampionsIT
Location : Hyderabad,
India
Job
Code : “CDM-Infra-Hyd-0315”
For one of our prestigious
multinational clients dealing with Remote IT Infrastructure Services, we are
looking for Client Delivery Manager. The
positions are based at Hyderabad.
WHAT IS IN IT FOR YOU?
Our client is a Silicon Valley
company, and they believe in creating wealth for the company and its employees.
The founders and employees own the company. They have seasoned Silicon Valley
entrepreneurs and executives from large organizations in their management
team. You will work in a flat organizational structure. You will
excel in their environment if you like to take up challenges, and are excited
to work in a high energy/high performance environment which is intellectually
stimulating.
Job Description
As a Client Delivery Manager, you
will you own the overall responsibility for all aspects of Delivery for
accounts assigned to you. Your overall responsibilities will include the
following:
- Responsible
for delivering IT services & support for Multiple Enterprise Customers
- Responsible
for delivering as per the service contracts, SOW’s, meeting/exceeding service
levels- SLAs, OLA’s and other defined objectives for multiple customers
- Providing
valuable technical insights and recommendations to enterprise customers
- Liaise with
multiple cross functional teams (both internal and client groups) to meet
business and customer objectives
- Responsible
for customer satisfaction (CSAT), constantly evaluate and identify growth
opportunities (account mining / farming)
- Implement
processes and methodologies for delivering services efficiently and improving
overall productivity and ROI.
- Responsible
for planning, recruitment and managing the team to deliver the customer
commitments.
- Provide visibility
of the services rendered to the customer (as per the service catalogue), and
define / manage value added initiatives and projects
- Provide
leadership and mentoring to a team of IT professionals, drive continual
improvement initiatives to exceed expectations.
- Solid
understanding and exposure to service & governance reviews, creation of
customer specific reports, dashboards, metrics etc.
- Develop and
maintain a service culture (ITSM) and identify / implement KPIs and metrics to
measure and improve service performance (CSI).
PLEASE ANSWER THE FOLLOWING QUESTIONS TO FIND
OUT IF THIS DREAM JOB IS FOR YOU –
- Do you have a
Bachelors degree in Computers?
- Do you have 10+
years in IT Service Management
- Do you have strong
Service delivery and IT operations background, proven experience in managing
multiple stakeholders, customer environments etc. ?
- Do you have excellent
communication and interpersonal skills, out of the box thinking etc.?
- Do you have experience
in Remote Infrastructure Management and monitoring tools & automation
technologies ?
- Do you have proven
working knowledge and experience in different service delivery models: Shared
services, Managed services and Outsourcing environments?
- Do you have sound
understanding of technologies in IT Service Delivery (Servers, Networking,
Storage, Virtualization, AWS/Cloud, Monitoring, Big Data etc.) ?
- Do you have experience
in interacting with the customers mostly in North America?
- Do you have experience
in processes, methodologies and delivery management to meet the SLAs, OLA’s
etc.?
- Do you have experience
in engaging with customers and communicating to the executive staff (VP, CEO,
Directors) in North America?
- Do you have strong
understanding of ITIL processes, IT Governance and Lean Six Sigma?
- Do you have experience
in Program and Project Management, Vendor management etc.?
- Are you open to
US travel on a need be basis?
- Are you from
Hyderabad?
- If you are
not from Hyderabad, are you willing to relocate?
* Candidates with experience in
managing DevOps teams and
environments will be given preference.
If you answered “YES”
to all the above questions, we have an opportunity you won’t be able to resist.
About
the client
Our client is a multinational with
headquarters in US, and presence in global market including India. They are
pioneer in cloud based Remote IT Infrastructure Management Services, and
provide cost effective innovative solutions to their customers. They utilize
onshore offshore model, and use India for their offshore centres. They have their own products which make the
remote IT infrastructure management very effective – leading to cost saving for
their customers. They are considered to be a next-generation ‘IT as a Service’
organization with aim to advance Remote IT services delivered through Channel
in a highly secured environment.
Come,
be part of a winning team.
Apply in strict confidence by sending your CV at Jobs@ChampionsIT.com with “CDM-Infra-Hyd-0315” in
the email subject, and answers to above questions in the email body
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